Information about operating your sports facility. Looks at daily operational procedures that have proven successful in existing facilities.
Relying too much on any one service for your sports academy’s cash can put your business at risk. As I explained in this post, you can hedge against that risk by adding more variety to your services, which many sports complexes do by selling retail products or concessions. However, the easiest way to diversify your […]
I thought I’d check in with you to find out what you really want to know about running a sports facility. If you have a minute, please let me know with this survey. Don’t worry if you can only fill out one or two answers, or even if you don’t own a sports facility yet. […]
Pop quiz for sports academy owners: How much money do you lose each month from clients who cancel at the last minute or just completely fail to show up for appointments? Years ago when I was first building eSoft Planner, I worked with one of my new scheduling software clients to help them figure that […]
I see a lot of participation waivers for sports academies. That’s because I help dozens of facilities set up their scheduling software each week. Electronic waiver approval is part of that process. Unfortunately, I often find myself repeating the same warnings about these waivers, which have the power to save your business. It’s just not enough […]
I’ve had to fire several employees over my past 15-plus years as a businesses owner. It’s never easy. But as owners, we all have to do it at some point. Our employees work too closely with clients and reflect too directly on our brands to keep them on staff if they aren’t the right fit. […]
Employee turnover hits sports academies especially hard. That’s because our trainers and instructors tend to have close relationships with clients, helping them with very personal goals during a lot of one-on-one time. Our school-aged clients, in particular, look up to their instructors and can get very attached. These relationships are the reason many of us […]