Discusses management techniques that have proven successful in existing sports facilities.
As I train sports facility owners and managers on how to set up their businesses with eSoft Planner online scheduling software, they often tell me specifically how their facility operates. They expect the system to conform to their operations exactly. In reality, you’re not likely to find a system that can replicate your operations in […]
Ever since my company created a web-based scheduling software, I’ve been talking to sports facility owners and managers across the country to get their feedback. In fact, I still personally train many of our clients on how to use the software. I come across one complaint fairly often. Managers don’t like the fact that the […]
Last week, I explained how important fitness / skills assessments are to keeping your sports facility customers happy and your employees accountable. Now I will explain why you should charge for these assessments, and how they can be an “ace in the hole” when you sell sports facility memberships. Many sports facility owners and managers shy […]
It’s important to make sure your clients are getting what they’re paying for at your sports facility. In general, the best way make sure that happens in sports or fitness facilities is through regular fitness / skills assessments. Customer Goal Setting I’ve mentioned before how custom packages at your sports facility should be tailored. As […]
As a sports facility owner or manager, there’s no excuse to not make an attempt to track your clients’ interests. Your customers are more likely to engage with marketing efforts that directly appeal to them. An analysis of their interests also provides extremely valuable information to you as a business owner. Here are four simple […]
My clients sometimes ask why eSoft Planner, the scheduling software my company produces for sports facilities, doesn’t allow users to set aside time for multiple group lessons as easily as they can set up multiple one-on-one private lessons. As experienced sports facility owners and managers already know, these group lessons, or “semi-private” lessons with 2-4 […]