Scheduling is a big part of sports facility management. However, the physical layout of the building (how the space is divided up and what it is designated for) usually limits scheduling. That’s why you should carefully consider scheduling plans from the moment you begin seriously planning the build-out and structure of your sports facility. It’s […]
As a business owner, it’s easy to focus your energy on your relationships with customers. You prioritize customers. Treat them well and make sure that they have the things they need and expect from your facility. Your vendors deserve the same respect.
The way your staff answers the phone at your sports facility tells your prospective clients a lot about your business. As a sports facility owner, you may not know what impression prospective clients are getting of your facility when they call – after all, you’re not likely to call and inquire about your own services. […]
Injuries are going to happen in the sports world, or whenever physical activities are involved. As a sports facility owner, do you know how your staff would react in the event that one of your clients gets sick or injured while working out or playing at your facility? While I can’t dispense medical advice, I do make sure to keep certain priorities in mind at my own facility as far as safety goes.
In my last post, I talked about how important your sports facility staff is to your marketing efforts. As you know, good instructors are also essential to ensuring that your clients have a pleasant experience at your sports facility and continue coming back. Your staff and instructors can make or break your business. Your instructor […]
On this site, I talk quite a bit about how to market your sports facility, so I definitely want to mention a marketing effort that many sports facilities skip. It’s one that I consider to be one of the easiest and most important branding/marketing opportunities available to you: your staff. Marketing isn’t just about buying […]